Shipping Policy
Dispatch & Delivery
Orders are processed and dispatched within standard business timelines.
Delivery timelines are estimates and may vary due to location, logistics constraints, or unforeseen circumstances.
My Goat Store shall not be liable for delays caused by courier partners, natural events, strikes, or force majeure situations.
Delivery Guidelines
- Do not accept packages that appear unsealed, damaged, or tampered with.
- If delivery is marked complete but not received, the issue must be reported within 24 hours.
- Customers are responsible for providing accurate shipping information.
Packaging Responsibility
Every GOAT product is hygienically packed, sealed, and quality inspected before dispatch to ensure it reaches you in perfect condition.
For hygiene and safety reasons, all innerwear products are not eligible for return or exchange once delivered. Please inspect your package upon delivery and verify the product, size, colour, and quantity before opening or using it.
If you receive a damaged, defective, or incorrect product, please report the issue to our Customer Support within 24 hours of delivery along with clear photographs. We recommend recording an unboxing video while opening your package, as it may help us verify claims related to transit damage, missing items, or incorrect deliveries. Your trust is important to us, and every GOAT order is packed with the highest standards of quality, hygiene, and care.
Legal Disclaimer
My Goat Store reserves the right to modify, update, or amend these policies at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of those changes.
All decisions regarding returns, exchanges, refunds, and disputes shall be at the sole discretion of My Goat Store.