Refund policy

 

Every GOAT product is hygienically packed, sealed, and quality inspected before dispatch to ensure it reaches you in perfect condition.

For hygiene and safety reasons, all innerwear products are not eligible for return or exchange once delivered.

Please inspect your package upon delivery and verify the product, size, colour, and quantity before opening or using it.

If you receive a damaged, defective, or incorrect product, please report the issue to our Customer Support within 24 hours of delivery along with clear photographs.

We need you to record a video while receiving the parcel from the delivery partner & an unboxing video while opening your package, as it may help us verify claims related to transit damage, missing items, or incorrect deliveries.

Your trust is important to us, and every GOAT order is packed with the highest standards of quality, hygiene, and care.

⚠️ No Exchange, Return or Refund on Promotional Packs
For hygiene reasons, promotional packs are strictly non-returnable, non-exchangeable and non-refundable.

📦 Delivery Information
Please enter your correct mobile number and complete delivery address when placing your order. GOAT is not responsible for delivery issues arising from incorrect or incomplete customer-provided details.

📏 Size Selection
Please refer to our Size Guide carefully before placing your order and select the correct size. As innerwear products are non-returnable and non-exchangeable for hygiene reasons, we cannot accept responsibility for incorrect size selection.